Analyzing customer satisfaction with service quality in life insurance services
نویسندگان
چکیده
منابع مشابه
Measuring the Customer Perceived Service Quality for Life Insurance Services: An Empirical Investigation
Liberalization of the financial services sector has led to insurance companies functioning increasingly under competitive pressures; so companies are consequently directing their strategies towards increasing customer satisfaction and loyalty through improved service quality. The present study strives to develop a valid and reliable instrument to measure customer perceived service quality in li...
متن کاملEvaluation of customer satisfaction about Bank service quality
This research has studied and ranked the service quality and its relation with customers' satisfaction in a bank in Iran. In the theoretical principles section, the concepts and denitions related to services, satisfaction, banking and research background have been studied. The statistical community of the study was all the bank customers that have referred to the bankand have had interest-free ...
متن کاملCorrelation of Service Quality, Customer Satisfaction, Customer Loyalty and Life Style at Hot Springs Hotels
Taking Lushan Hot Springs Recreational Area as an example, this research explores the relationship between hot springs hotels’ service quality, customer satisfaction, customer loyalty and lifestyle. Research outcomes indicate that hot springs hotel operators need to enhance customer satisfaction in order to improve customer loyalty directly or enhance service quality in order to improve custome...
متن کاملPersistency in UK Long-Term Insurance: Customer Satisfaction and Service Quality
The main trust of this paper is to explore the inter-company variations in persistency experience for a sample of 99 U.K. life insurers, using data collected and published by the U.K. financial services regulator. Our first objective is to ascertain whether the undoubted differences in persistency among U.K. long-term insurers are random in nature (as opposed to having some systematic features)...
متن کاملA Quality Function Deployment Based Approach in Service Quality Analysis to Improve Customer Satisfaction
In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Journal of Targeting, Measurement and Analysis for Marketing
سال: 2010
ISSN: 1479-1862
DOI: 10.1057/jt.2010.17